Managed IT & Help Desk
A flat monthly rate for proactive monitoring, updates, and a real person to call when something breaks — your outsourced IT department.
IT Support in Mentor, Ohio
Tevis Engineering Solutions is a veteran-owned IT and engineering firm based in the Cleveland area — and we're now serving businesses across Mentor. From the manufacturers along Tyler Boulevard to the shops, restaurants and offices along Mentor Avenue, we deliver responsive managed IT support, help desk, and technology projects without the overhead of a big provider. You talk straight to the engineer doing the work.
IT Support Built for Mentor Businesses
Mentor is the largest city in Lake County and one of the region's busiest commercial areas. Retail and restaurants line Mentor Avenue around Great Lakes Mall, and a long run of manufacturers, machine shops and distributors operates along Tyler Boulevard and the surrounding industrial areas, along with medical, dental and professional offices.
Those businesses need PCs and point-of-sale systems that stay up, Wi-Fi that covers a shop floor, backups that hold up against ransomware, and someone who can come out when hardware needs hands. That's the gap we fill — enterprise-grade IT practices, sized and priced for a Mentor small business. For manufacturers, we also design replacement parts, fixtures and custom electronics.
How We Support Mentor Businesses
Whether you need someone on call for the occasional problem or a full outsourced IT department, we cover the essentials:
Networks & Wi-Fi
Wired and wireless networks that actually reach every corner of your space, plus reliable point-of-sale and guest Wi-Fi.
Security & Backup
Endpoint protection, ransomware-resistant backups, and email security to keep your business and customer data safe.
Microsoft 365 & Email
Setup, migration, and support for Microsoft 365, Google Workspace, shared files, and professional email on your own domain.
On-Site & Remote Support
Hands-on help when hardware needs a human, and fast remote fixes when it doesn't — whichever gets you working sooner.
New Office & Business Setup
Opening or expanding on Mentor Avenue or Tyler Boulevard? We handle the cabling, network, computers, and software from day one.
Why a Local IT Partner Beats a 1-800 Number
On-Site When It Counts
- A short drive from the Cleveland area — not a technician flown in from three states away
- Remote-first for speed, on-site whenever hardware needs hands
One Accountable Person
- You work with the actual engineer — no call center, no ticket ping-pong
- We learn your setup so you're not re-explaining it every time
Fast, Honest Response
- One-business-day standard response, priority for plan clients
- Clear, up-front pricing — scoped and quoted before we start
Mentor IT Support — Frequently Asked Questions
Do you offer on-site IT support in Mentor, Ohio?
Yes. We provide both on-site and remote IT support to businesses throughout Mentor. Our office is in the Cleveland area, so an on-site visit to Mentor is a straightforward drive out Route 2, and most issues that don't require hands-on work are resolved remotely the same day.
What size businesses in Mentor do you work with?
We focus on solo practices, home-based businesses, and small teams up to roughly 50 employees — exactly the kind of business that needs reliable IT but can't justify a full-time internal IT department.
How quickly can you respond to a Mentor business?
Standard response is within one business day. Managed-plan clients get priority response, and many remote issues are handled same-day. For a business-down emergency we do everything we can to get you working again as fast as possible.
What does IT support cost for a small business in Mentor?
You can work with us on a flat-rate monthly managed plan or on an as-needed hourly basis (standard engineering rate is $80/hour). We scope and quote every engagement up front, so there are no surprise bills. See the pricing sheet for details.
Also Serving Nearby
Lakewood · Parma · Westlake · Rocky River · Strongsville · Independence · Beachwood · Solon · Cleveland Heights · Shaker Heights · University Heights · All service areas
Need something built rather than fixed? See our engineering services for PCB design, CAD and 3D printing.
Let's Talk About Your Mentor Business
Tired of DIY IT or an unresponsive provider? Get a free, no-pressure consultation or take our two-minute IT readiness assessment — and see what a local, accountable IT partner feels like.
Serving Mentor and the greater Cleveland area · Veteran-owned